Coronavirus (COVID-19)

People lined up along a white wall standing socially distanced from each other.

As a community health plan, we're working to limit the spread of this virus and promote access to vaccinations, screening, testing and medically necessary treatment.

COVID-19 vaccine information

See the FDA and CDC websites for updates. Both agencies make recommendations on COVID-19 vaccine distribution. There is also information available from Wisconsin's Department of Health Services.
Prevea360 will cover FDA-approved COVID-19 vaccine(s) (SARS CoV-2) with no member cost-sharing, consistent with the requirements set forth by the CARES Act.

The Department of Health Services (DHS) now offers a newsletter you can sign up for to get direct information about the COVID-19 response and vaccine rollout.

COVID-19 testing and treatment

Prevea360 Health Plan is currently taking the following steps to protect the health of our members:Scientific enlarge view of the Coronavirus

  • Testing for current infection: When a provider orders COVID-19 diagnostic testing, member cost-sharing is waived, meaning no copayment, coinsurance, or deductible. 
  • Testing for past infection: When a provider orders COVID-19 antibody testing, member cost-sharing is waived, meaning no copayment, coinsurance, or deductible.


What to do when you have symptoms of COVID-19

The U.S. Centers for Disease Control and Prevention offers guidance on symptoms and when to contact your medical provider.

If you're experiencing symptoms, you can initiate a Prevea Virtual Care visit . A provider will help determine your next steps.. If testing is recommended, you will be directed to the nearest testing site.

If you are not experiencing symptoms but are concerned about a potential exposure, you should seek free testing through the nearest community testing site. Locations can be found through the Wisconsin Department of Health Services.

Sick woman sitting on sofa doing a virtual doctor visit on laptop

Prevea Virtual Care

If you think you have been exposed to COVID-19 or develop symptoms associated with coronavirus, such as coughing or difficulty breathing, you can initiate a Virtual Care visit. A provider will help determine your next steps.
Male nurse on a telemedicine call with patient

Care after hours

Care after hours, a free service for Prevea360 Health Plan members, is available 24 hours a day, 365 days a year.

To speak with a registered nurse at anytime, call 888-277-3832 or 920-496-4700

Expanded telehealth services

Prevea360 Health Plan is currently expanding its coverage of telehealth services. This allows additional methods of health care access for members such as Skype, FaceTime or Zoom.

Members should contact their provider to determine if the services they need may be provided through a telehealth option. Standard member cost sharing applies for telehealth visits not related to COVID-19 screening or testing.

See security tips for accessing health care online

These services are available to our Network (HMO), Marketplace ( HMO, POS, PPO (group only) and Medicare Advantage members.

Expanded telehealth services for our Administrative Services Only (ASO) Network members will be available to employer groups at their discretion.

Getting care not related to COVID-19

We understand you still need access to important health care during the pandemic. At Prevea360 Health Plan, our top priority is the health and safety of our patients, caregivers and communities. If you need to visit one of our physician offices, urgent care clinics or emergency rooms, rest assured we have extensive precautions in place.

We encourage using Prevea Virtual Care and Prevea Care After Hours to limit the potential spread of the virus to those in waiting rooms as well as medical staff.