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Customer Care Center

Sales and client services

If you are having a medical emergency, call 911 or go to a nearby Urgent Care or ER.

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Contact us by phone or mail

Phone and fax

You can contact Member Services at the following numbers:

Individual & Marketplace members

1-877-357-3173 (TTY 711)
Fax: 1-952-992-2583

Employer group plans

1-877-230-7555 (TTY: 711),
Fax: 1-608-827-4212

AON Active Health Exchange members

1-877-232-9375

Hours

  • Monday - Thursday:
    7:30 a.m. - 5 p.m.

  • Friday:
    8 a.m. - 4:30 p.m.

Individual and marketplace plans
  • Monday - Wednesday, Friday:
    8 a.m. - 6 p.m.

  • Thursday:
    9 a.m. - 6 p.m.

Addresses

Mailing

Prevea360 Health Plan 
PO Box 56099 
Madison, WI 53705-9399

Individual and marketplace plans

Medica – Prevea360 Health Plan
Route CW595
PO Box 9310
Minneapolis, MN 55440-9311

Physical

Prevea360 Health Plan
2710 Executive Dr
Green Bay, WI 54304

Claims

Prevea360 Health Plan
PO Box 56099
Madison, WI 53705-9399

Premium payments

26177 Network Place
Chicago, IL 60673-1261

Sales

Individual sales

1-877-230-7615

Small group sales

1-877-230-7615

Account management

1-877-230-7615

Media inquiries

For news stories or media inquiries related to Prevea360 Health Plan.